ISS A/S
ISS A/S is a global facility services company that provides integrated facilities management, cleaning, support services, technical services, food services, and workplace experience solutions to corporate, public sector, and institutional clients. The company typically operates on long-term outsourcing contracts, managing and delivering on-site services across offices, hospitals, schools, industrial sites, and other facilities. ISS generates revenue through service fees and multi-year facilities management agreements tailored to large and mid-sized organizations worldwide.
- Revenue
- $12.0B
- Employees
- 350,000
- Founded
- 1901
- Headquarters
- Denmark
What 12 Arbolus experts think of ISS A/S
NPS scores display a bimodal pattern with prominent promoters (NPS 8-10) alongside detractors (NPS ≤5), indicating a polarized customer base. 54% of respondents would be considered promoters, while 27% are detractors. Renewal intent is split: three experts intend to renew, two are not sure, and two will not renew, with higher uncertainty among mid-spend accounts. Implementation stages skew towards mature deployments (>1 year), but offboarding and recent onboarding are also present. Main themes behind sentiment are service consistency, value for spend, and ongoing alignment with organizational needs.Overall Customer Sentiment: Neutral
Who reviewed ISS A/S
- C-Suite 67% (8)
- Director 17% (2)
- Manager 17% (2)
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Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 4
- Detractors 3
Cumulative NPS by month
-2 over 6 months- Jan 9
- Mar 7
- May 7
- Jun 8
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 75% 4 answers
- 50% 2 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 4.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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