Intertek Pharmaceutical Services
Intertek Pharmaceutical Services is a business unit of Intertek Group that provides analytical testing, bioanalytical, stability, and regulatory support services to pharmaceutical, biopharmaceutical, and medical device companies across the drug development lifecycle. It operates contract laboratories and related scientific services on a fee-for-service basis, helping clients meet quality, safety, and compliance requirements for global markets.
- IT Consulting & Implementation
- Revenue
- $4.2B
- Employees
- 44,000
- Founded
- 1885
- Headquarters
- Londonderry County Borough, United Kingdom
What 24 Arbolus experts think of Intertek Pharmaceutical Services
NPS scores are broadly distributed: 41% of respondents rate 8–10, 27% rate 7, 18% rate 6 or below, and the remainder are neutral. Renewal intent is highest among high spenders and influencers (with 6/7 indicating 'Yes') but is more mixed in lower spend brackets. Implementation stickiness is high: 59% of users have engaged for more than 1 year. A minority have recently offboarded or indicated uncertainty regarding ongoing use. Overall, the data points to a favorable but not homogeneous customer sentiment, with satisfaction closely linked to spend and tenure.Overall Customer Sentiment: Positive
Who reviewed Intertek Pharmaceutical Services
- C-Suite 67% (16)
- Director 21% (5)
- Manager 12% (3)
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Sentiment
8 Net Promoter Score, from 24 scored reviews- Promoters 6
- Passives 14
- Detractors 4
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 43% 7 answers
- 50% 2 answers
- 67% 3 answers
- 8.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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