Intercos europe spa
Intercos Group is a global contract manufacturer and developer of color cosmetics, skincare, and personal care products for major beauty brands and retailers, providing formulation, R&D, and large-scale production services. The company operates as an innovation and manufacturing partner rather than a consumer brand, generating revenue through long-term supply and development agreements with its B2B clients. Intercos Europe S.p.A. is one of the group’s main European operating entities, supporting customers across EMEA from its Italian base.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $900.0M
- Employees
- 6,000
- Founded
- 1972
- Headquarters
- Vimercate, Italy
What 25 Arbolus experts think of Intercos europe spa
NPS scores are predominantly positive, with 35% of experts reporting NPS of 8–10, indicating strong satisfaction with value, reliability, and collaboration. Renewal intent is high among influencers and large spenders, particularly those with deep integrations and longer adoption periods. Stickiness is firmly established, as over 85% of respondents have used the platform for over a year, highlighting critical importance to core business workflows. The main feedback themes emphasize operational efficiency, scalable innovation, and strong user experience, with some noting opportunities for deeper automation and analytics.Overall Customer Sentiment: Positive
Who reviewed Intercos europe spa
- C-Suite 88% (22)
- Director 4% (1)
- Manager 8% (2)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about Intercos europe spa.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
8 Net Promoter Score, from 25 scored reviews- Promoters 8
- Passives 11
- Detractors 6
Cumulative NPS by month
+1 over 6 months- Jan 7
- Feb 7
- Apr 8
- May 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 8 across 1 companies.
Praised
- Operational Efficiency Gains
- Scalability and Flexibility
- Strong Support and Collaboration
- Leveraging AI for Enhanced Insights
Criticised
- Customization and Automation Gaps
- Cost Considerations
- Learning Curve and Usability Challenges
- Integration and Scalability Risks
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 67% 9 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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