Hyper Labs, Inc. dba Hyperscience, Ltd.
Hyperscience is an enterprise software company that provides an intelligent document processing and automation platform that uses machine learning to extract, classify, and validate data from complex documents and forms. It serves large financial services, insurance, government, and healthcare organizations that need to automate back-office workflows and reduce manual data entry. The company generates revenue through subscriptions and licenses to its software platform, along with related professional services and support.
- Document & Vision AI
- Workflow Automation
- Business Process Management
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2014
- Headquarters
- New York City, United States of America
What 8 Arbolus experts think of Hyper Labs, Inc. dba Hyperscience, Ltd.
NPS scores are tightly clustered between 6 and 8, suggesting moderate to positive satisfaction. 43% report definite renewal intent, with higher certainty among high spend, long-term customers, while 29% are unsure and 29% do not intend to renew. Stickiness, in terms of implementation stage, is higher for deployments older than one year, typically among satisfied, renewing customers. Early adoption and pilot stage responses show increased uncertainty and lower NPS. Key themes are the strong correlation between higher spend, longer use, and higher customer satisfaction.Overall Customer Sentiment: Neutral
Who reviewed Hyper Labs, Inc. dba Hyperscience, Ltd.
- C-Suite 62% (5)
- Director 38% (3)
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Sentiment
-37 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 5
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 7
- Mar 7
- Apr 7
- May 7
- Jul 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -37 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 20% 5 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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