Jellyfish
Jellyfish is an AI-powered customer support platform that uses large language models to automate and augment help desk workflows for software companies. Its product integrates with existing ticketing and knowledge base systems to draft responses, surface relevant documentation, and streamline support operations, typically sold on a SaaS subscription basis to customer support and operations teams.
- Customer Support & Help Desk
- Conversational AI & Chatbots
- Revenue
- $3.0M
- Employees
- 25
- Founded
- 2023
- Headquarters
- San Francisco, United States of America
What 13 Arbolus experts think of Jellyfish
NPS scores are skewed positive with 33% of experts reporting scores of 9–10, 24% in the 7–8 range, and a minority at 4–6. Renewal intent is high among mid and high spenders with long-term adoption, while some in pilot and early stages remain unsure or indicate non-renewal. Stickiness is strongest among users who have integrated the platform into core metrics processes over 1+ years, correlating with satisfaction. Main positive drivers include workflow adaptability, onboarding, and AI-driven metrics, while pricing and non-mission-critical status are concerns.Overall Customer Sentiment: Positive
Who reviewed Jellyfish
- C-Suite 54% (7)
- Director 31% (4)
- Manager 15% (2)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Jellyfish.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-7 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 4
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Dec 8
- Feb 7
- Mar 7
- May 7
- Jun 7
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median -7 across 3 companies.
Praised
- AI Metric Expansion
- Greater Executive Insight
- Devex Survey Utilization
- High Adaptability to Workflows
Criticised
- Non-Mission Critical
- Build vs. Buy Consideration
- Major Vendor Entry
- Not Mission-Critical
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 25% 4 answers
- 50% 2 answers
- 9.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Jellyfish customers
Report
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