Arbolus Intelligence

JTEKT Corporation

jtekt.co.jp · Kariya, Japan

JTEKT Corporation is a Japanese manufacturer of automotive components, bearings, and machine tools, supplying steering systems, driveline components, and industrial bearings to global OEMs and industrial customers. The company also produces machine tools, mechatronics products, and related equipment used in manufacturing and industrial automation. It generates revenue through the design, manufacture, and sale of these products and related services to automotive, industrial, and infrastructure sectors worldwide.

Listed in
Revenue
$10.0B
Employees
44,000
Founded
2006
Headquarters
Kariya, Japan

What 5 Arbolus experts think of JTEKT Corporation

NPS scores for JTEKT range from 6 to 10, with a median around 8. 40% of respondents indicate a positive likelihood to renew, 20% are not sure, and 40% will not renew. The majority are in mature implementations, signifying high stickiness. Key expert themes highlight reliability, usability, and customer support as positives, while concerns about ROI and market alternatives weigh on renewal. Overall Customer Sentiment: Neutral

Who reviewed JTEKT Corporation

Total customers 5 5 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 40% (2)
Engineering Leader Director NPS 6 Not renewing Submitted Jul 2026
Design Leader C-Suite NPS 8 Will renew Submitted Sep 2026
Operations Leader Director NPS 10 Not renewing Submitted Jul 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about JTEKT Corporation.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-20 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 2
  • Detractors 2

Cumulative NPS by month

+2 over 4 months
  • Feb 6
  • Jun 7
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.

Praised

  • Workflow Automation
  • Deeper Software Integration
  • AI Value Expansion
  • Time Savings

Criticised

  • Intense Margin Pressure
  • Market Churn Risk
  • Emerging AI Competition
  • Churn Due to Value Alternatives

What customers say

Time Savings
“I have noticed significant time savings using this platform, which really justifies its cost for us.”
High-impact Use Cases
“I use this tool for high-impact needs like automated triage and predictive inventory, which has reduced response times and inventory costs.”
Consistent Reliability
“I count on this solution to deliver reliable and accurate results, particularly with complex tasks where failure is not an option.”

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 1
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 0% 2 answers
  • 8/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 5 + 0

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For people who use JTEKT Corporation

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