KARCHER
Kärcher is a global manufacturer of cleaning equipment and systems for professional, industrial, and consumer use, including pressure washers, floor care machines, vacuum cleaners, and municipal cleaning solutions. The company sells its products worldwide through direct sales, distributors, retail partners, and online channels, serving sectors such as building services, industry, automotive, municipalities, and households. It also generates revenue from after-sales services, accessories, and maintenance contracts.
- Revenue
- $3.8B
- Employees
- 16,000
- Founded
- 1935
- Headquarters
- Winnenden, Germany
What 5 Arbolus experts think of KARCHER
NPS scores range from 7 to 10, with the majority in the 7-8 range, indicating generally positive sentiment but not strong advocacy. Renewal intentions reveal 40% uncertainty and 20% negative renewal intent among surveyed experts. Implementation stages are long; 80% of surveyed users have implemented for more than a year, indicating substantial solution stickiness. The key theme is cautious satisfaction, with operational continuity valued but no overwhelming enthusiasm.Overall Customer Sentiment: Neutral
Who reviewed KARCHER
- C-Suite 20% (1)
- Director 80% (4)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Jun 7
- Feb 7
- Mar 8
- Jun 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 0% 1 answer
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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