Kerry Group

kerry.com · Tralee, Ireland

Kerry Group is a global taste and nutrition company that develops and manufactures ingredients, flavors, and integrated solutions for food, beverage, and pharmaceutical manufacturers, as well as supplying branded and private‑label food products to retail and foodservice customers. It generates revenue by selling specialty ingredients, taste systems, and consumer foods under long-term supply relationships with large CPG companies, QSR chains, and retailers worldwide.

Revenue
$9.2B
Employees
22,000
Founded
1972
Headquarters
Tralee, Ireland

What 28 Arbolus experts think of Kerry Group

NPS distribution is skewed positive, with 87% of scores at 7 or above and several perfect 10s. Renewal intent is high among high spenders and influencers, all reporting "Yes". Stickiness is strong, with 80% of respondents indicating more than one year of use. The main sentiment drivers are product reliability and organizational integration.Overall Customer Sentiment: Positive

Who reviewed Kerry Group

Total customers 28 27 current · 1 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 79% (22)
  • Director 11% (3)
  • Manager 11% (3)
Operations Leader Director NPS 4
Engineering Leader C-Suite NPS 10
Engineering Engineer C-Suite NPS 8 Undecided

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Sentiment

10 Net Promoter Score, from 28 scored reviews
  • Promoters 8
  • Passives 15
  • Detractors 5

Cumulative NPS by month

+1 over 6 months
  • Apr 7
  • May 7
  • Jun 7
  • Jul 7
  • Aug 7
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%
  • Will renew 6
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 57% 7 answers
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • 7.8/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers

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