L'Oréal
L'Oréal is a global cosmetics and beauty company that develops, manufactures, and markets skincare, haircare, makeup, and fragrance products under a portfolio of consumer, professional, luxury, and active cosmetics brands. It serves mass retail, professional salons, pharmacies, e-commerce channels, and travel retail worldwide. The company generates revenue through the sale of branded beauty products and related services to consumers and professional customers.
- Revenue
- $42.0B
- Employees
- 88,000
- Founded
- 1909
- Headquarters
- Paris, France
What 24 Arbolus experts think of L'Oréal
NPS scores trend strongly positive, with 80% of responses at 8 or above, and only a single score below 7. Confirmed renewal intent is present for all high spenders, and over 86% are in mature implementation stages (>1 year). Positive sentiment is largely tied to high-value, long-term relationships and ongoing satisfaction. Overall Customer Sentiment: Positive
Who reviewed L'Oréal
- C-Suite 61% (15)
- Director 26% (6)
- Manager 13% (3)
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Sentiment
41 Net Promoter Score, from 24 scored reviews- Promoters 12
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 41 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 100% 2 answers
- 50% 2 answers
- 9.2/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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