LATAM Airlines
LATAM Airlines is a major Latin American airline group that provides passenger and cargo air transportation services across South America and to long-haul destinations in North America, Europe, Oceania, and Africa. The company operates a multi-hub network with both domestic and international routes, serving leisure and business travelers as well as freight customers. It generates revenue primarily from ticket sales, ancillary services, and air cargo operations.
- Revenue
- $11.0B
- Employees
- 30,000
- Founded
- 2012
- Headquarters
- Santiago, Chile
What 11 Arbolus experts think of LATAM Airlines
NPS scores spread from 6 to 10, with 60% scoring 8 or higher. The only reported renewal intent is positive and comes from a mid-spend customer. All experts have more than one year of platform usage, indicating strong stickiness. The dominant theme is solid satisfaction with mature customer relationships.Overall Customer Sentiment: Positive
Who reviewed LATAM Airlines
- C-Suite 64% (7)
- Director 18% (2)
- Manager 18% (2)
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 5
- Passives 4
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
For people who use LATAM Airlines
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