LG Electronics
LG Electronics is a global consumer electronics and home appliances manufacturer that designs, produces, and sells products such as TVs, home entertainment systems, home appliances, air solutions, and mobile and IT devices to consumers and businesses worldwide. It generates revenue through the sale of hardware products, related services, and solutions via retail, online, and channel partners. The company also provides B2B solutions including commercial displays, HVAC systems, and automotive components.
- Revenue
- $60.0B
- Employees
- 74,000
- Founded
- 1958
- Headquarters
- Seoul, Republic of Korea
What 16 Arbolus experts think of LG Electronics
NPS scores are highly positive, with 73% reporting scores of 8 or higher. Most customers are in advanced adoption stages, with only a minority in pilot or unsure renewal intent. No negative NPS scores are recorded and stickiness is strong with the majority of users having more than one year of experience.Overall Customer Sentiment: Positive
Who reviewed LG Electronics
- C-Suite 69% (11)
- Director 19% (3)
- Manager 12% (2)
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Sentiment
43 Net Promoter Score, from 16 scored reviews- Promoters 9
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 43 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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