Leica Camera AG

leica-camera.com · Wetzlar, Germany

Leica Camera AG is a German manufacturer of premium cameras, lenses, sports optics, and related imaging accessories for professional photographers, enthusiasts, and high-end consumers. The company generates revenue through the sale of digital and film cameras, interchangeable lenses, binoculars, scopes, and branded retail experiences, as well as collaborations and licensing. It distributes its products globally via owned boutiques, authorized dealers, and online channels.

Revenue
$550.0M
Employees
2,000
Founded
1914
Headquarters
Wetzlar, Germany

What 6 Arbolus experts think of Leica Camera AG

NPS scores among surveyed experts are strong: 33% rated 10, 33% rated 9, and 17% rated 8, reflecting highly positive sentiment. Renewal intent is predominantly affirmative or uncertain, with 33% expressing clear intention to renew and 33% indicating uncertainty. Stickiness is high, with 67% in advanced (more than one year) implementation and 17% in pilot. Key quantitative themes include high satisfaction among healthcare users, positive sentiment correlating with long-term use, and renewal intent strongest where spend is highest.Overall Customer Sentiment: Positive

Who reviewed Leica Camera AG

Total customers 6 5 current · 1 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 17% (1)
  • Director 50% (3)
  • Manager 33% (2)
Founder C-Suite NPS 9
Operations Partner Manager NPS 8 Will renew
Executive Manager NPS 10

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Sentiment

83 Net Promoter Score, from 6 scored reviews
  • Promoters 5
  • Passives 1
  • Detractors 0

Cumulative NPS by month

+1 over 4 months
  • Jun 8
  • Oct 8
  • Jan 9
  • Mar 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 83 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • Director 33% 3 answers
  • Manager 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers

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