Larsen & Toubro
Larsen & Toubro (L&T) is an Indian multinational engineering and construction conglomerate that designs, builds, and services large infrastructure, industrial, power, defense, and hydrocarbon projects for governments and enterprises worldwide. It operates through businesses including EPC projects, hi-tech manufacturing, IT and technology services, and financial services, generating revenue from project contracts, product sales, and long-term service and maintenance agreements. The company also holds listed technology subsidiaries that provide IT and engineering services to global clients.
- Revenue
- $23.0B
- Employees
- 115,000
- Founded
- 1938
- Headquarters
- Mumbai, India
What 21 Arbolus experts think of Larsen & Toubro
NPS scores are concentrated in the 8-10 range, with 8 out of 17 responses scoring 9 or higher (Promoters). Only one response rates as 5 (Neutral), and there are no Detractors (Over 80% of implementations exceed one year, supporting high stickiness. Key themes include long-term satisfaction, reliability, and preference for established vendor relationships.Overall Customer Sentiment: Positive
Who reviewed Larsen & Toubro
- C-Suite 38% (8)
- Director 29% (6)
- Manager 33% (7)
Employer names and spend open once the report publishes.
Tell us when the Larsen & Toubro report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
57 Net Promoter Score, from 21 scored reviews- Promoters 14
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Dec 9
- Jan 9
- Apr 9
- Jun 9
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 57 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 2 answers
- 67% 3 answers
- 67% 3 answers
- 9.3/10 Average score from customers who will renew
- 8.8/10 Average score from undecided customers
More in Consulting & Professional Services and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use Larsen & Toubro
Do you use Larsen & Toubro at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 21 customers of Larsen & Toubro have already contributed
Takes a few minutes. Your identity stays anonymous.