Liebherr Group of Companies
Liebherr Group is a diversified global manufacturer that designs and produces construction and mining equipment, cranes, aerospace and transportation systems, refrigeration and household appliances, and industrial components for customers in construction, mining, logistics, aerospace, transportation, and consumer markets. The company generates revenue through the sale of heavy machinery and equipment, appliances, and industrial systems, as well as related services, parts, and maintenance contracts. It operates through multiple independent companies under the Liebherr brand across Europe and worldwide.
- Revenue
- $14.0B
- Employees
- 52,000
- Founded
- 1949
- Headquarters
- Bulle, Switzerland
What 6 Arbolus experts think of Liebherr Group of Companies
The NPS distribution leans positive, with multiple users providing ratings between 7 and 10. Renewal intent is strong among long-term users, especially those in advanced implementation stages. Most customers cite reliability, engineering, and service as key advantages, while concerns relate to acquisition cost and dealer network strength in certain regions. The overall customer sentiment is strongly positive, with a premium placed on lifecycle value, technical support, and continued investment in innovation.Overall Customer Sentiment: Positive
Who reviewed Liebherr Group of Companies
- C-Suite 83% (5)
- Manager 17% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Liebherr Group of Companies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
66 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Dec 9
- Dec 8
- Jan 9
- Mar 9
- Apr 9
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.
Praised
- Long-term Support and Global Presence
- Engineering Depth and Innovation
- Comprehensive Portfolio and Reliability
- Autonomous and AI-assisted Machinery
Criticised
- High Acquisition Cost
- Operator Training Requirements
- Dealer Network Differences
- Dealer Network and Availability
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 9/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
Report
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