Loadsmart
Loadsmart is a digital freight technology company that provides a platform for shippers and carriers to instantly price, book, and manage truckload and intermodal shipments across North America. It uses data-driven algorithms and integrations with transportation management systems to automate freight procurement, capacity matching, and shipment execution. The company generates revenue by charging shippers for transportation services and value-added logistics solutions while partnering with carriers for capacity.
- Transportation & Fleet Management
- Procurement & Sourcing
- Business Intelligence & Dashboards
- Revenue
- $250.0M
- Employees
- 600
- Founded
- 2014
- Headquarters
- New York City, United States of America
What 7 Arbolus experts think of Loadsmart
NPS scores are consistently positive, with 87.5% of responses at 8 or 9 and the remainder at 7. Renewal intent is mixed: 14% intend to renew, 14% do not intend to renew, 14% are unsure, and 57% are unspecified. Implementation stages show a balanced mix of pilot, less than 1 year, and more than 1 year—suggesting the customer base includes both newcomers and mature users. The key sentiment theme is generally positive feedback, tempered by renewal uncertainty among high spenders.Overall Customer Sentiment: Positive
Who reviewed Loadsmart
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
42 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 4
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
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