Arbolus Intelligence

Map google

map.google.com · Mountain View, United States of America

Google Maps is a web-based mapping service from Google that provides interactive maps, satellite imagery, street views, real-time traffic, and route planning for driving, walking, cycling, and public transit to consumers and businesses worldwide. It generates revenue primarily through location-based advertising and integration into Google’s broader advertising ecosystem, as well as APIs used by third-party developers and enterprises. Google Maps is a product of Google LLC, part of Alphabet Inc.

  • Data Integration & ETL
  • API Management & Integration
Listed in
Revenue
$3.0B
Employees
2,000
Founded
2005
Headquarters
Mountain View, United States of America

What 8 Arbolus experts think of Map google

NPS scores are exceptionally strong, with the majority of users reporting NPS of 9 or 10. Renewal intent is high among users, and all named adopters have been using the platform for more than a year, indicating deep stickiness. Feedback themes emphasize availability, device compatibility, cost savings, and reliability. Concerns are limited to occasional data gaps in geographic detail and real-time accuracy, but do not significantly impact overall positive sentiment.Overall Customer Sentiment: Positive

Who reviewed Map google

Total customers 8 8 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 88% (7)
  • Director 12% (1)
Revenue Leader C-Suite NPS 9 Submitted Sep 2026
Operations Manager C-Suite NPS 9 Submitted Sep 2026
Product Leader C-Suite NPS 8 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about Map google.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

87 Net Promoter Score, from 8 scored reviews
  • Promoters 7
  • Passives 1
  • Detractors 0

Cumulative NPS by month

-1 over 4 months
  • Apr 10
  • Jul 10
  • Aug 10
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 87 across 1 companies.

Praised

  • Multi-Device Availability and UI
  • Reliable Integration with Operations
  • Cost-Free and Ad-Free Experience
  • AI and Automation Integration

Criticised

  • AI-Based Competition
  • Switching Risk Due to Data Gaps
  • Latency and Performance Vulnerability
  • Limited Geographic Coverage

What customers say

Multi-Device Availability and UI
“I find the tool immensely valuable because it's available across devices, is very easy to use, and supports integration with multiple other platforms.”
Reliable Integration with Operations
“We rely on it critically—as it is embedded in our mobile and web apps for routing and geofencing, outcomes are consistently robust.”
Cost-Free and Ad-Free Experience
“The fact that there are no payments required, no ads, and yet the platform is so comprehensive sets it apart for us.”

Renewal intent

Plan to renew 100%
  • Will renew 1
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • Director 100% 1 answer
  • 9/10 Average score from customers who will renew

Report

Customer Report - Sep 2026 Sep 2026 8 + 1

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