Arbolus Intelligence

MarineTraffic

marinetraffic.com · Greece

MarineTraffic provides a global vessel tracking and maritime analytics platform that uses AIS data and satellite feeds to monitor ship movements, port calls, and maritime activity for shipping companies, logistics providers, port authorities, and other maritime stakeholders. The company offers web-based tools, APIs, and data services that support fleet management, route optimization, risk assessment, and market intelligence. Revenue is generated through SaaS subscriptions, premium data products, and enterprise licensing.

  • Data Integration & ETL
  • Business Intelligence & Dashboards
  • Transportation & Fleet Management
Listed in
Revenue
$25.0M
Employees
200
Founded
2007
Headquarters
Greece

What 16 Arbolus experts think of MarineTraffic

NPS scores are uniformly high, with all respondents rating 8 or above and most at 9–10. Renewal intent is consistently positive among high spenders, though a minority of Influencers (with medium/low spend or in pilot stages) express uncertainty. Nearly all users have been live with the platform for over a year, suggesting deep product stickiness. Expert feedback consistently highlights dependable data quality, ease of use, and business-critical operational support as key strengths. The main weaknesses focus on the cost of premium features and desire for stronger advanced analytics. Overall Customer Sentiment: Positive

Who reviewed MarineTraffic

Total customers 16 15 current · 1 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 19% (3)
  • Director 44% (7)
  • Manager 38% (6)
Operations Manager C-Suite NPS 8 Submitted Sep 2026
Operations Leader Manager NPS 9 Will renew Submitted Mar 2025
Operations Leader Director NPS 10 Submitted May 2026

Employer names and spend open in the full report, along with the other 13 customers.

Everything 16 customers told us about MarineTraffic.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

75 Net Promoter Score, from 16 scored reviews
  • Promoters 12
  • Passives 4
  • Detractors 0

Cumulative NPS by month

+0 over 6 months
  • Apr 9
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 75 across 1 companies.

Praised

  • Regulatory and Predictive Analytics
  • AI-Enhanced Analytics Demand
  • Integration with Operational Systems
  • Ease of Use and Integration

Criticised

  • Switching Incentives and Integration Costs
  • Premium Feature Cost
  • Limited Advanced Analytics
  • Switching and Integration Costs

What customers say

Ease of Use and Integration
“The intuitive interface and effective integration capabilities have made it a valuable asset in our voyage planning and monitoring workflows.”
Reliable Data and Coverage
“I recommend the platform for its reliable AIS data and strong global vessel coverage that help support operational decision-making every day.”
Business-Critical for Fleet Operations
“The tool is essential since it provides actionable insights for real-time tracking, operational planning, and market intelligence, directly impacting safety and efficiency.”

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 50% 2 answers
  • Manager 67% 3 answers
  • 9.3/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 16 + 0

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