MaxVal Group, Inc.
MaxVal Group is an intellectual property (IP) solutions and technology company that provides patent lifecycle management software, IP management platforms, and outsourced patent support services to corporations, law firms, and universities. Its offerings include tools for patent analytics, docketing, annuity management, and invention disclosure management, along with managed services that help clients streamline and reduce the cost of global IP operations. The company generates revenue through subscriptions to its SaaS platforms and fees for professional and managed IP services.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2004
- Headquarters
- Cupertino, United States of America
What 10 Arbolus experts think of MaxVal Group, Inc.
NPS scores range from 4 to 10, with the majority clustered at 8, indicating a moderately positive customer experience. Renewal intent is highest among mid and high spenders and those beyond pilot stage. Stickiness is strongest for clients with more than a year of use, while pilot-stage users are more neutral, with some uncertainty. Key quantitative theme: satisfaction increases with deeper implementation and higher spend.Overall Customer Sentiment: Positive
Who reviewed MaxVal Group, Inc.
- C-Suite 67% (7)
- Director 22% (2)
- Manager 11% (1)
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Sentiment
-10 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 5
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Nov 7
- Oct 7
- May 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 42 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 3 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
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