Mercatus

mercatus.com · Redwood City, United States of America

Mercatus provides a cloud-based investment management platform that helps private market investors, asset managers, and infrastructure funds centralize data, manage portfolios, and streamline reporting and analytics across their investments. The software supports workflows for deal tracking, asset performance monitoring, and investor reporting, generating revenue through subscription licensing and related services.

  • Business Intelligence & Dashboards
  • Data Integration & ETL
Revenue
$25.0M
Employees
120
Founded
2009
Headquarters
Redwood City, United States of America

What 9 Arbolus experts think of Mercatus

NPS scores are distributed as follows: 12.5% Promoters (NPS 9–10), 50% Passives (NPS 7–8), and 25% Detractors (NPS 6 or below). Renewal intent is predominantly positive for long-term users (over one year), with 62.5% responding 'Yes,' while short-term users (Overall Customer Sentiment: Neutral to Positive.

Who reviewed Mercatus

Total customers 9 8 current · 1 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 67% (6)
  • Director 11% (1)
  • Manager 22% (2)
Generalist Generalist Manager NPS 5 Not renewing
Strategy Leader C-Suite NPS 8 Will renew
Finance Leader Director NPS 8 Will renew

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Sentiment

-11 Net Promoter Score, from 9 scored reviews
  • Promoters 1
  • Passives 6
  • Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 56%
  • Will renew 5
  • Undecided 2
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 67% 6 answers
  • Director 100% 1 answer
  • Manager 0% 2 answers
  • 8/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

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