Arbolus Intelligence

METABASE

metabaseapp.com · San Francisco, United States of America

Metabase is an open-source business intelligence and analytics platform that lets organizations connect to their databases, explore data, and create dashboards and visualizations without requiring SQL expertise. It serves companies of all sizes that want a self-hosted or cloud-hosted BI solution, monetizing through paid hosted plans, enterprise features, and support services on top of the core open-source product.

  • Business Intelligence & Dashboards
  • Data Warehousing & Lakes
Listed in
Revenue
$12.0M
Employees
120
Founded
2014
Headquarters
San Francisco, United States of America

What 50 Arbolus experts think of METABASE

The NPS distribution is strongly positive, with most experts rating 8-10 and only a few at 5-6. Renewal intent is high among disclosed spenders and influencers. Stickiness is strong, with most implementations >1 year and deep operational adoption reported. Core themes praised are ease of use, low dependency on technical resources, and scalability for growing user bases, while limitations are noted in advanced visualization and dashboard governance for mature enterprise needs.Overall Customer Sentiment: Positive

Who reviewed METABASE

Total customers 50 49 current · 1 former
Reviews growth +25 in six months
Seniority of respondents
  • C-Suite 49% (25)
  • Director 18% (9)
  • Manager 33% (17)
Data Engineer Not specified NPS 6 Submitted Jul 2026
Executive Director NPS 9 Will renew Submitted Feb 2026
Product Leader Director NPS 7 Submitted Mar 2026

Employer names and spend open in the full report, along with the other 47 customers.

Everything 50 customers told us about METABASE.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

28 Net Promoter Score, from 50 scored reviews
  • Promoters 22
  • Passives 20
  • Detractors 8

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 28 across 5 companies.

Praised

  • Reduces Reporting Bottlenecks
  • Enables Self-Service Analytics
  • Simple User Experience
  • AI-Driven Automation

Criticised

  • Switching Cost and User Habit Risk
  • Competition from Mature BI Platforms
  • Competitive AI Adoption
  • Dashboard Administration Complexity

What customers say

Reduces Reporting Bottlenecks
“Metabase allows business users to query and analyze data on their own, reducing reliance on IT and improving the speed of data-driven decision-making.”
Enables Self-Service Analytics
“I would recommend Metabase because it lets product and business users answer their own data questions without relying on tech or analyst teams, which speeds up decision-making.”
Simple User Experience
“Metabase stands out for its simple user experience, where even those without deep technical expertise can explore data and create useful dashboards.”

Renewal intent

Plan to renew 76%
  • Will renew 16
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 70% 10 answers
  • Director 75% 4 answers
  • Manager 86% 7 answers
  • 8.5/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by METABASE customers

Report

Customer Report - Oct 2026 Oct 2026 50 + 3

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