MODE ANALYTICS

mode.com · San Francisco, United States of America

Mode Analytics provides a collaborative business intelligence and analytics platform that combines SQL, Python, and visualization tools for data analysts and business teams. Its cloud-based software connects to modern data warehouses, enabling users to explore data, build reports and dashboards, and share insights across organizations. The company generates revenue through subscription-based SaaS plans for enterprises and data-driven teams.

  • Business Intelligence & Dashboards
  • Data Integration & ETL
  • Product Analytics & Feedback
Revenue
$45.0M
Employees
250
Founded
2013
Headquarters
San Francisco, United States of America

What 15 Arbolus experts think of MODE ANALYTICS

NPS scores range from 3 to 10, with several responses of 9 and 10 indicating strong advocacy among key users. However, there are also detractors (scores of 3, 4, and 5) and neutral responses, mostly from User personas in technology and analytics roles. Renewal data is partial but signals positive sentiment among higher spenders. Implementation stages show most are in the MoreThan1Year category, reflecting stickiness, though some are in Pilot or Offboarding. Key themes are platform value, usability, but also hints of feature gaps for some. Overall Customer Sentiment: Neutral to Positive.

Who reviewed MODE ANALYTICS

Total customers 15 13 current · 2 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 67% (10)
  • Director 20% (3)
  • Manager 13% (2)
Marketing Leader C-Suite NPS 6
Marketing Leader C-Suite NPS 10
Finance Executive C-Suite NPS 7

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Sentiment

-13 Net Promoter Score, from 15 scored reviews
  • Promoters 4
  • Passives 5
  • Detractors 6

Cumulative NPS by month

-1 over 5 months
  • Sep 8
  • Mar 7
  • Apr 8
  • May 7
  • Jun 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -13 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 1
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 25% 4 answers
  • 8/10 Average score from customers who will renew
  • 4/10 Average score from undecided customers
  • 4.5/10 Average score from customers not renewing

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