Metapack Ltd.
Metapack Ltd. provides delivery management software for e-commerce retailers and brands, enabling them to access and manage multiple carrier services through a single platform. Its solutions help optimize carrier selection, label generation, tracking, and returns to improve delivery performance and customer experience while controlling shipping costs. The company generates revenue through subscription and transaction-based fees for its SaaS platform and related services.
- E-commerce Platforms & Storefronts
- Procurement & Sourcing
- Transportation & Fleet Management
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 1999
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Metapack Ltd.
NPS is strongly positive in high spend, mature customer segments, with two Promoters (NPS=9,10), one Detractor (NPS=5), and two Passives (NPS=7,5). 67% of customers confirm renewal intent, with 33% unsure. 83% report over a year of use, highlighting customer stickiness among well-embedded accounts. Sentiment is generally favorable for large-scale logisticians; uncertainty and lower satisfaction are found mainly in smaller or less established clients.Overall Customer Sentiment: Positive
Who reviewed Metapack Ltd.
- C-Suite 20% (1)
- Director 80% (4)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 33% 3 answers
- 8.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
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