Modal
Modal is a technology company that provides a cloud-based platform and APIs that enable automotive dealers, OEMs, and online marketplaces to offer end-to-end digital car buying experiences, including pricing, financing, and checkout. Its software integrates with dealer management systems, lenders, and OEM systems to let consumers complete more of the purchase process online while dealers manage leads and transactions. Modal generates revenue through SaaS subscriptions and related implementation and integration services for automotive retailers and manufacturers.
- E-commerce Platforms & Storefronts
- API Management & Integration
- IT Consulting & Implementation
- Revenue
- $9.0M
- Employees
- 45
- Founded
- 2015
- Headquarters
- San Francisco, United States of America
What 12 Arbolus experts think of Modal
NPS scores are broadly positive (all but one response 7–10), giving Modal a strong positive sentiment signal. However, renewal intent is overwhelmingly Not Sure (all except one, who indicated Yes), reflecting a customer base still in decision or pilot phases. Stickiness is moderate, with majority of customers in 'Pilot' or ', and a smaller portion in 'More Than 1 Year.' Overall, the key theme is high early satisfaction coexisting with renewal ambiguity.Overall Customer Sentiment: Positive
Who reviewed Modal
- C-Suite 75% (9)
- Director 17% (2)
- Manager 8% (1)
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Sentiment
41 Net Promoter Score, from 12 scored reviews- Promoters 6
- Passives 5
- Detractors 1
Cumulative NPS by month
+1 over 5 months- Dec 7
- Apr 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 41 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 17% 6 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
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