Molecular Dimensions
Molecular Dimensions supplies crystallography and structural biology laboratories with reagents, consumables, and instrumentation used for protein crystallization, structure determination, and related research workflows, selling primarily to academic, pharmaceutical, and biotechnology customers worldwide through its catalog and e-commerce site.
- Procurement & Sourcing
- Revenue
- $8.0M
- Employees
- 35
- Founded
- 1998
- Headquarters
- Newmarket, United Kingdom
What 5 Arbolus experts think of Molecular Dimensions
NPS scores are highly positive with 60% (3/5) at 9 or 10, indicating strong advocate sentiment. 80% (4/5 with renewal data) confirm a Yes for renewal intent and all but one User are in long-term (>1 year) implementation. Users without spend/renewal data show lower NPS (6–7), but influencers—especially high spenders—are highly satisfied and loyal. The only variability stems from two Users with moderate NPS and missing renewal data.Overall Customer Sentiment: Positive
Who reviewed Molecular Dimensions
- C-Suite 60% (3)
- Director 20% (1)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 1
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
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