MOVU

movu-inc.com · Tokyo, Japan

MOVU is a technology company that develops automated systems and software for intralogistics, focusing on robotic and shuttle-based solutions for warehouses and distribution centers. It provides hardware, control software, and integration services that help logistics operators and e-commerce and industrial customers increase storage density and throughput. The company generates revenue by selling its automation systems, associated software, and implementation and support services.

  • Manufacturing Execution & Quality
  • Asset Performance Management
  • IT Consulting & Implementation
Revenue
$15.0M
Employees
80
Founded
2019
Headquarters
Tokyo, Japan

What 9 Arbolus experts think of MOVU

NPS scores show strong polarization: four Users reported NPS very high (7–10), indicating strong advocacy, while Influencers exhibited much lower NPS (one at 2, one at 5 with not sure renewal). Most high NPS came from pilot or less-than-one-year stages, while negative or neutral sentiment corresponds to engineering/energy and sustainability segments. Renewal intent is largely positive or unreported among Users but negative or uncertain among Influencers. Many are still in early stages of adoption, with stickiness patterns not yet established.Overall Customer Sentiment: Neutral

Who reviewed MOVU

Total customers 9 9 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 40% (4)
  • Manager 60% (5)
Revenue Leader Not specified NPS 8
Revenue Generalist Not specified NPS 10
Revenue Generalist Not specified NPS 9

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Sentiment

0 Net Promoter Score, from 9 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 3

Cumulative NPS by month

+1 over 6 months
  • Mar 6
  • Apr 6
  • Jun 5
  • Jul 6
  • Aug 7
  • Sep 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • Manager 0% 1 answer
  • Not specified 100% 1 answer
  • 10/10 Average score from customers who will renew
  • 5/10 Average score from undecided customers
  • 2/10 Average score from customers not renewing

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