MSC
MSC Mediterranean Shipping Company is a global container shipping and logistics company that operates one of the world’s largest fleets, transporting cargo for businesses across major trade routes and providing related port, intermodal, and supply chain services. It serves shippers of all sizes, including manufacturers, retailers, and freight forwarders, and generates revenue through ocean freight rates, logistics services, and value-added supply chain solutions.
- Revenue
- $28.0B
- Employees
- 180,000
- Founded
- 1970
- Headquarters
- Switzerland
What 14 Arbolus experts think of MSC
NPS responses are heavily skewed to the positive, with 7 out of 12 experts rating 9 or 10. Most Influencers and high spenders indicate willingness to renew, reinforcing long-term satisfaction. The majority of users (over 75%) report being in the 'MoreThan1Year' implementation stage, showing product stickiness. Key qualitative themes emphasize efficiency, operational visibility, and the potential for AI-driven enhancements. Points of improvement center on keeping up with technological advancements and addressing workflow gaps.Overall Customer Sentiment: Positive
Who reviewed MSC
- C-Suite 67% (9)
- Director 8% (1)
- Manager 25% (4)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about MSC.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
64 Net Promoter Score, from 14 scored reviews- Promoters 11
- Passives 1
- Detractors 2
Cumulative NPS by month
+2 over 6 months- Mar 7
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 52 across 4 companies.
Praised
- Expanding Real-Time Visibility
- AI-Driven Workflow Automation
- Digital Transformation Leadership
- Effective Cross-Border Operations
Criticised
- Efficiency Needs Improvement
- AI-driven Tracking Not Yet Realized
- Workflow Gaps
- Workflow Inefficiency Risk
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 50% 2 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 4.5/10 Average score from undecided customers
Top alternatives
Most weighed by MSC customers
Report
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For people who use MSC
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