NAVBLUE, an Airbus Company
NAVBLUE, an Airbus company, provides flight operations, air traffic management, and aircraft performance software and services to airlines, airports, and aviation authorities, helping them optimize flight planning, navigation, and operational efficiency. The company offers SaaS and data products, along with consulting and implementation services, that integrate with Airbus and non-Airbus fleets. Its revenue comes from software licensing, subscriptions, and professional services to commercial and military aviation customers worldwide.
- Aviation & Aerospace Software
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2016
- Headquarters
- Canada
What 16 Arbolus experts think of NAVBLUE, an Airbus Company
NPS scores for NAVBLUE cluster in the 6-10 range, with most responses at 7 or 8, indicating general satisfaction but highlighting opportunities for innovation. Renewal intent is mixed, with a substantial portion reporting 'Not Sure,' despite long-standing product use. Stickiness is high, as most customers are beyond the first year of implementation, but hesitation to renew signals emerging expectations for more sophisticated features, especially around AI and automation. Feedback themes focus on reliability, compliance, operational efficiency, and a need for more advanced, AI-driven support.Overall Customer Sentiment: Positive
Who reviewed NAVBLUE, an Airbus Company
- C-Suite 75% (12)
- Director 12% (2)
- Manager 12% (2)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about NAVBLUE, an Airbus Company.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 16 scored reviews- Promoters 2
- Passives 12
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Feb 6
- Dec 7
- Jan 8
- Feb 7
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Praised
- Reliable Flight Planning and Compliance
- Robust Route and Fuel Optimization
- Operational Disruption Support
- Enhance AI Capabilities
Criticised
- Faster Flight Plan Generation
- AI-Driven Competitor Differentiation
- Superior Integration from Competitors
- Limited AI Capabilities
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 42% 12 answers
- 0% 2 answers
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Report
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