NAPA AUTO PARTS
NAPA AUTO PARTS is a North American automotive aftermarket parts distributor and retailer, supplying replacement parts, tools, equipment, and accessories to professional repair shops, fleets, and do‑it‑yourself consumers. The brand operates through a large network of company-owned and independently owned stores and distribution centers, generating revenue from the sale of auto parts and related services. It is part of Genuine Parts Company, which manages NAPA’s distribution, logistics, and corporate functions.
- Revenue
- $10.0B
- Employees
- 60,000
- Founded
- 1925
- Headquarters
- Atlanta, United States of America
What 5 Arbolus experts think of NAPA AUTO PARTS
5 customers have reviewed NAPA AUTO PARTS so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed NAPA AUTO PARTS
- C-Suite 20% (1)
- Manager 80% (4)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
-1 over 3 months- Dec 9
- Apr 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 35 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 33% 3 answers
- 9.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
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