Narvar
Narvar provides a post-purchase customer experience platform for retailers and brands, offering order tracking, delivery notifications, returns management, and related services to improve customer satisfaction and loyalty. It integrates with e-commerce and logistics systems to give consumers real-time visibility into their orders and streamline returns and exchanges. The company generates revenue through subscription and usage-based fees paid by enterprise and mid-market retail clients.
- E-commerce Platforms & Storefronts
- Customer Support & Help Desk
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of Narvar
NPS shows a polarized pattern: two highly positive (NPS 10, 8) among top spenders with >1 year tenure, and lower scores (NPS 5, 4) in lower spend or uncertain implementation cases. Renewal intent is positive among high spenders/users but absent among low spenders and those in 'offboarding'. Stickiness is highest (>1 year) for 3 out of 6 respondents, but offboarding and uncertain intent among others highlight churn risks. Key themes: loyalty is strong for high spenders, but retention is vulnerable elsewhere.Overall Customer Sentiment: Mixed
Who reviewed Narvar
- C-Suite 100% (6)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
+3 over 5 months- Dec 4
- Feb 5
- May 6
- Jun 6
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 8.3/10 Average score from customers who will renew
- 4.5/10 Average score from customers not renewing
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