Metso
Metso is a global industrial technology company that provides equipment, services, and process solutions for aggregates, minerals processing, and metals refining industries. It designs and manufactures crushers, screens, mills, and related machinery, and offers lifecycle services, spare parts, and digital solutions to mining and aggregates customers worldwide. The company generates revenue through the sale of capital equipment, aftermarket parts, and long-term service and maintenance contracts.
- Revenue
- $5.2B
- Employees
- 17,000
- Founded
- 1999
- Headquarters
- Helsinki, Finland
What 10 Arbolus experts think of Metso
NPS is positive across the sample: 9 of 10 respondents are promoters (scores 9–10), one is passive (score 6–8), and none is a detractor, yielding an indicative NPS of +90. Renewal information is incomplete: among five disclosed responses, one is yes and four are not sure; five are blank. Implementation is established for 9 of 10 respondents, with one unsure. Qualitative feedback supports the positive scores through reliability, throughput, technical expertise, maintenance, and safety, while identifying support delays, costs, performance shortfalls, and limited digital capabilities as potential concerns.Overall Customer Sentiment: Positive
Who reviewed Metso
- C-Suite 90% (9)
- Director 10% (1)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about Metso.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Jul 8
- Dec 7
- Jan 8
- Feb 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 10 across 1 companies.
Praised
- Predictive maintenance
- Adaptive equipment for changing requirements
- Process optimization and monitoring
- Throughput and product consistency
Criticised
- Cost pressure beyond purchase price
- Support responsiveness and processing performance
- Reliability failures could disrupt operations
- Digital capabilities may lag operational needs
What customers say
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
Report
For people who use Metso
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