Metso

metso.com · Helsinki, Finland

Metso is a global industrial technology company that provides equipment, services, and process solutions for aggregates, minerals processing, and metals refining industries. It designs and manufactures crushers, screens, mills, and related machinery, and offers lifecycle services, spare parts, and digital solutions to mining and aggregates customers worldwide. The company generates revenue through the sale of capital equipment, aftermarket parts, and long-term service and maintenance contracts.

Revenue
$5.2B
Employees
17,000
Founded
1999
Headquarters
Helsinki, Finland

What 10 Arbolus experts think of Metso

NPS is positive across the sample: 9 of 10 respondents are promoters (scores 9–10), one is passive (score 6–8), and none is a detractor, yielding an indicative NPS of +90. Renewal information is incomplete: among five disclosed responses, one is yes and four are not sure; five are blank. Implementation is established for 9 of 10 respondents, with one unsure. Qualitative feedback supports the positive scores through reliability, throughput, technical expertise, maintenance, and safety, while identifying support delays, costs, performance shortfalls, and limited digital capabilities as potential concerns.Overall Customer Sentiment: Positive

Who reviewed Metso

Total customers 10 10 current · 0 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 90% (9)
  • Director 10% (1)
Operations Executive C-Suite NPS 10 Undecided
Executive C-Suite NPS 8 Will renew
Operations Manager C-Suite NPS 6

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about Metso.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

10 Net Promoter Score, from 10 scored reviews
  • Promoters 3
  • Passives 5
  • Detractors 2

Cumulative NPS by month

+0 over 5 months
  • Jul 8
  • Dec 7
  • Jan 8
  • Feb 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 10 across 1 companies.

Praised

  • Predictive maintenance
  • Adaptive equipment for changing requirements
  • Process optimization and monitoring
  • Throughput and product consistency

Criticised

  • Cost pressure beyond purchase price
  • Support responsiveness and processing performance
  • Reliability failures could disrupt operations
  • Digital capabilities may lag operational needs

What customers say

Throughput and product consistency
“I rely on crushing and screening equipment to process raw materials, meet required sizing specifications, and support consistent product quality. The described outcome is improved processing efficiency and increased throughput, with less manual intervention. These outcomes matter where production volumes and material specifications are central priorities. The expert did not provide measured gains, so I would treat the reported benefit as a qualitative indication and test it against site-level production data and operating conditions.”
Designed for demanding operations
“I would recommend Metso when dependable equipment is needed in demanding mining, aggregates, or industrial processing environments. The equipment is described as supporting crushing, screening, and material processing, with reliability linked to production requirements. For a peer whose operations depend on consistent equipment performance, that fit is a clear positive. The evidence here is qualitative and does not quantify uptime or failure rates, so I would validate those metrics separately before drawing conclusions about performance across customers.”
Lifecycle maintenance support
“I value the availability of spare parts, maintenance services, and lifecycle support because they can help keep processing equipment available and reduce unplanned interruptions. I also see maintenance planning and digital monitoring as ways to identify issues and plan preventive work. This support is relevant to continuous operations, although the supplied response does not give specific response-time, downtime, or cost-reduction figures. I would use those service and availability measures to assess how consistently the benefit is delivered.”

Renewal intent

Plan to renew 20%
  • Will renew 1
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 25% 4 answers
  • Director 0% 1 answer
  • 8/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers

Report

For people who use Metso

Do you use Metso at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 10 customers of Metso have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.