Mitie Security
Mitie Security is a division of Mitie Group that provides outsourced security services including manned guarding, mobile patrols, key holding, monitoring, and technology-enabled security solutions to commercial, public sector, and critical infrastructure clients across the UK. It generates revenue through long-term contracts and service agreements for integrated security and risk management services.
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $900.0M
- Employees
- 18,000
- Founded
- 1987
- Headquarters
- Londonderry County Borough, United Kingdom
What 9 Arbolus experts think of Mitie Security
NPS scores distributed between 7 and 10 indicate solid, if not exceptional, satisfaction. Only one respondent (offboarding) reported non-renewal, while others displayed mixed renewal intentions, including several not sure. Most customers remain beyond the one-year implementation stage, with one active pilot and one in offboarding. The main sentiment driver is solution stability and risk management, especially for Influencers in high-spend sectors.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Mitie Security
- C-Suite 44% (4)
- Director 22% (2)
- Manager 33% (3)
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Sentiment
22 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 7
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Jun 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 22 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 2 answers
- 100% 1 answer
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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