NAVEX
NAVEX provides governance, risk and compliance (GRC) software and related services that help organizations manage ethics and compliance programs, third-party risk, policy management, incident reporting and regulatory obligations. Its platform is used by enterprises and mid-market companies across industries to centralize risk data, automate workflows and support compliance reporting. NAVEX generates revenue through subscriptions to its cloud-based solutions and associated professional services.
- GRC & Compliance Automation
- Fraud Detection & Prevention
- Workflow Automation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2012
- Headquarters
- Lake Oswego, United States of America
What 93 Arbolus experts think of NAVEX
NAVEX earns predominantly positive or neutral NPS responses, with most scores in the 7–9 range and multiple 10s, signifying strong approval among high spenders and compliance professionals. Renewal intent is positive among larger organizations, though several low or mid spenders show uncertainty or a lack of commitment due to cost or complexity. Stickiness is high, with the majority of customers in the system for over a year and few in pilot or offboarding stages. Key qualitative themes include satisfaction with confidentiality, auditability, and case management, but complexity for occasional users and manual workflow pain points remain notable. Overall Customer Sentiment: Positive
Who reviewed NAVEX
- C-Suite 78% (73)
- Director 13% (12)
- Manager 9% (8)
Employer names and spend open in the full report, along with the other 90 customers.
Everything 93 customers told us about NAVEX.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 93 scored reviews- Promoters 31
- Passives 43
- Detractors 19
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 20 across 12 companies.
Praised
- AI Automation Potential
- Growing with Regulatory Demand
- Expanding Unified Compliance
- Centralized Compliance Management
Criticised
- Manual Follow-up Burden
- Complex for Occasional Users
- Value Dependent on Implementation
- AI Cannot Fully Replace Compliance
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 43% 47 answers
- 50% 10 answers
- 50% 2 answers
- 8.2/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5.4/10 Average score from customers not renewing
Top alternatives
Most weighed by NAVEX customers
Report
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