Netcraft
Netcraft is an internet services company that provides web security monitoring, anti-phishing and brand protection, cybercrime takedown, and internet data analytics to enterprises, financial institutions, and governments. It operates a large-scale infrastructure for detecting phishing, malware, and other online threats, and offers takedown and mitigation services on a managed-service basis. The company also publishes internet infrastructure surveys and threat intelligence based on its global data collection.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Fraud Detection & Prevention
- Revenue
- $15.0M
- Employees
- 80
- Founded
- 1994
- Headquarters
- Bathford, United Kingdom
What 42 Arbolus experts think of Netcraft
NPS scores are strongly positive, with ~70% ratings of 8 or above, reflecting high satisfaction among large enterprise users and technical influencers. Renewal intent is robust in the high-spend, security-focused cohort and neutral-to-positive among mid-level spenders; only a small minority cite cost or limited automation as concerns. Stickiness is highest for customers with >1 year of adoption, particularly those with mature digital risk programs. Key qualitative feedback centers on rapid domain takedowns, data accuracy, reliability, and customer support, while some note areas like cost, integration flexibility, and limited automation as opportunities for improvement.Overall Customer Sentiment: Positive
Who reviewed Netcraft
- C-Suite 49% (21)
- Director 18% (8)
- Manager 33% (14)
Employer names and spend open in the full report, along with the other 39 customers.
Everything 42 customers told us about Netcraft.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 42 scored reviews- Promoters 17
- Passives 18
- Detractors 7
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 38 across 4 companies.
Praised
- Expanding AI-Assisted Threat Detection
- Pricing and Feature Bundling
- Broader API and Integration Development
- Actionable Intelligence and Integration
Criticised
- Cost for Expanding Features
- Manual Configuration and Learning Curve
- Susceptibility to Evasion Techniques
- Susceptibility to New Evasion Techniques
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 62% 13 answers
- 0% 3 answers
- 50% 4 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Netcraft customers
Report
More in Data & Analytics and Security & Compliance
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