NetSPI, LLC

netspi.com · Minneapolis, United States of America

NetSPI is a cybersecurity company that provides penetration testing, attack surface management, and adversary simulation services and software to enterprises, including financial services, healthcare, and technology organizations. It helps clients identify and remediate security vulnerabilities across applications, networks, and cloud environments through a combination of technology platform and expert consulting. The company generates revenue through subscription-based software and managed services engagements.

  • Cybersecurity Services
  • Application & Code Security
  • Security Operations (SIEM/SOAR)
Revenue
$90.0M
Employees
600
Founded
2001
Headquarters
Minneapolis, United States of America

What 5 Arbolus experts think of NetSPI, LLC

NPS results range from 3 to 10, indicating a variance in overall customer sentiment. 40% of respondents delivered highly positive NPS scores of 10, while 20% reported strongly negative (NPS of 3). Renewal intent is divided: 20% of high spenders explicitly do not intend to renew, while 40% of respondents expressed uncertainty about renewal. Stickiness analysis shows customers in the more than 1 year implementation bracket are generally more positive, while those in offboarding or unsure stages demonstrate lower or uncertain sentiment.Overall Customer Sentiment: Neutral

Who reviewed NetSPI, LLC

Total customers 5 5 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Director 20% (1)
Generalist Leader C-Suite NPS 7 Undecided
Executive C-Suite NPS 8 Undecided
Engineering Leader Director NPS 10

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Cumulative NPS by month

-1 over 4 months
  • Dec 8
  • Jan 8
  • Apr 8
  • Jun 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 24 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • 10/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers

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