MetricStream
MetricStream is a governance, risk, and compliance (GRC) software company that provides an integrated platform for managing enterprise risk, regulatory compliance, internal audit, and policy management. It serves large and mid-sized enterprises across regulated industries such as financial services, healthcare, energy, and manufacturing, generating revenue through subscriptions and services for its cloud-based and on-premise solutions. The company also offers implementation, training, and advisory services around its GRC platform.
- GRC & Compliance Automation
- Business Intelligence & Dashboards
- Revenue
- $220.0M
- Employees
- 1,500
- Founded
- 1999
- Headquarters
- Palo Alto, United States of America
What 88 Arbolus experts think of MetricStream
NPS distribution is moderate, with the majority of scores clustering between 7 and 9, indicating a positive but mixed sentiment. Renewal intent is high among financial and enterprise customers with mature GRC programs and significant spend, while offboarding and non-renewal are cited in use cases with high administrative complexity or evolving needs. Stickiness is particularly strong in organizations with over one year’s implementation and those adding functionality. Key expert feedback themes include praise for regulatory depth and integration, balanced against critiques of complexity, high professional services reliance, and a learning curve for non-specialist users.Overall Customer Sentiment: Positive
Who reviewed MetricStream
- C-Suite 66% (58)
- Director 26% (23)
- Manager 8% (7)
Employer names and spend open in the full report, along with the other 85 customers.
Everything 88 customers told us about MetricStream.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-4 Net Promoter Score, from 88 scored reviews- Promoters 22
- Passives 40
- Detractors 26
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 33 across 10 companies.
Praised
- Strong Integrations and Automation
- Regulatory Compliance and Pre-Packaged Frameworks
- Comprehensive GRC Platform Coverage
- Improve User Interface and Self-Service Capabilities
Criticised
- Switching to Modern Competitors
- Challenger Vendors and Legacy Limitations
- Administrative Complexity as a Switching Factor
- Administrative and Implementation Complexity
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 42% 33 answers
- 50% 14 answers
- 33% 3 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 6.1/10 Average score from customers not renewing
Top alternatives
Most weighed by MetricStream customers
Report
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