MICROSOFT DEFENDER
Microsoft Defender is a suite of cloud-based security products from Microsoft that provides endpoint, identity, email, application, and cloud workload protection for enterprises using Microsoft 365 and other environments. It helps organizations prevent, detect, investigate, and respond to cyber threats across devices, users, and cloud resources through a unified security platform. The offering is sold primarily via Microsoft 365, Azure, and standalone security subscriptions to businesses and public sector customers worldwide.
- Endpoint & Device Security
- Network & Cloud Security
- Security Operations (SIEM/SOAR)
- Revenue
- $3.0B
- Employees
- 6,000
- Founded
- 2006
- Headquarters
- Redmond, United States of America
What 82 Arbolus experts think of MICROSOFT DEFENDER
The NPS distribution skews highly positive with multiple 9s and 10s, indicating strong satisfaction. Renewal intent exceeds 75% among enterprises, especially high-spend and mature implementations. Stickiness is high, with most users beyond one year of adoption. Key positive themes are integration, consolidated management, and cost value, while negatives include complexity, gaps in deep investigation tooling, and challenges in heterogeneous or OT-heavy environments.Overall Customer Sentiment: Positive
Who reviewed MICROSOFT DEFENDER
- C-Suite 64% (52)
- Director 24% (20)
- Manager 12% (10)
Employer names and spend open in the full report, along with the other 79 customers.
Everything 82 customers told us about MICROSOFT DEFENDER.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
39 Net Promoter Score, from 82 scored reviews- Promoters 43
- Passives 28
- Detractors 11
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 36 across 12 companies.
Praised
- Grow XDR and Cloud Security Modules
- Expand Functionality for Non-Microsoft Environments
- Improve OT/Legacy Device Coverage
- Broad Capability and Integration
Criticised
- Complexity for Heterogeneous Deployments
- Gaps in Advanced Analyst Tooling
- Limited Fit for Specialized or Diverse Environments
- Loss of Cost Advantage or Fit
What customers say
Renewal intent
Plan to renew 81%Plan to renew, by seniority
- 82% 33 answers
- 73% 15 answers
- 86% 7 answers
- 100% 4 answers
- 8.7/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 4.8/10 Average score from customers not renewing
Top alternatives
Most weighed by MICROSOFT DEFENDER customers
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