Motorola Solutions
Motorola Solutions is a global provider of mission-critical communications, video security and access control, and command center software for public safety agencies and enterprise customers. The company designs and sells land mobile radio systems, LTE and broadband devices, body-worn and fixed video security solutions, and integrated software platforms, generating revenue through hardware sales, software licenses, and recurring services and support contracts. Its customers include government, public safety, and commercial organizations that require secure, reliable communications and security infrastructure.
- Cloud Infrastructure & Hosting
- Security Operations (SIEM/SOAR)
- IT Consulting & Implementation
- Revenue
- $9.6B
- Employees
- 22,000
- Founded
- 2011
- Headquarters
- Chicago Loop, United States of America
What 30 Arbolus experts think of Motorola Solutions
The NPS distribution for Motorola Solutions ranges from 1 to 10, with the majority of feedback in the 7–10 range. Renewal intent remains strong among higher spenders and public safety/infrastructure customers, while dissatisfaction and churn intent are concentrated among a minority with concerns about cost or integration. Stickiness is high, with most customers reporting over a year of implementation. Experts universally cite reliability, durability, and security as core strengths, but note high cost and proprietary integration as ongoing weaknesses.Overall Customer Sentiment: Positive
Who reviewed Motorola Solutions
- C-Suite 73% (22)
- Director 23% (7)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 27 customers.
Everything 30 customers told us about Motorola Solutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 30 scored reviews- Promoters 12
- Passives 12
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Dec 7
- Jan 7
- Mar 7
- May 7
- Jul 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 10 across 2 companies.
Praised
- Unmatched Voice Reliability and Security
- Comprehensive Unified Communications
- Durability and Performance in Harsh Environments
- AI-Driven Dispatch and Automation
Criticised
- Non-Compliance with Regulatory Mandates
- Hardware Obsolescence and Supply Chain Risk
- Pricing Pressure and Commercial Lock-In
- High Cost and Total Cost of Ownership
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 56% 9 answers
- 86% 7 answers
- 8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 3.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Motorola Solutions customers
Report
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