NCC Group
NCC Group is a global cyber security and software resilience services firm that helps organizations assess, secure, and monitor their IT systems, applications, and supply chains. It generates revenue through consulting, penetration testing, managed security services, and software escrow and verification offerings for enterprises, governments, and critical infrastructure operators. The company also provides incident response and advisory services to support regulatory compliance and risk management.
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 2,000
- Founded
- 1999
- Headquarters
- Manchester, United Kingdom
What 10 Arbolus experts think of NCC Group
The NPS distribution skews high, with a majority of experts rating 8-10, and only a single detractor (NPS 4). Renewal intent is strong with most experts confirming intent to renew or expressing probable growth in spend, especially among high-value clients in the finance, tech, and operations sectors. Stickiness is high; most customers report usage for over a year, and high adoption is tied to critical operations and security workflows. Key positive themes include elite expertise, board-level confidence, scalability, and proven results against sophisticated threats. Minor friction relates to resource overhead and slower adaptation for rapid product deployment. Overall Customer Sentiment: Positive
Who reviewed NCC Group
- C-Suite 50% (5)
- Director 20% (2)
- Manager 30% (3)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about NCC Group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Apr 8
- Jan 9
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 11 across 3 companies.
Praised
- More Embedded AI and Automation
- Expansion through Broader Adoption
- Deeper Integration and Value Delivery
- Elite Human Expertise and Regulatory Credibility
Criticised
- High Resource Demands and Alert Overload
- Complex Implementation and Variable User Adoption
- Premium Price for Human Expertise
- Emergence of AI-Enhanced Competitors
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 5 answers
- 50% 2 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by NCC Group customers
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