MetricStream (Mid-Market SaaS Business)
MetricStream is an enterprise software company that provides governance, risk, and compliance (GRC) and integrated risk management platforms to large and mid-market organizations across regulated industries. Its cloud-based solutions help customers manage regulatory compliance, operational risk, audit, third-party risk, and related workflows, sold primarily via SaaS subscriptions and associated professional services.
- GRC & Compliance Automation
- Business Process Management
- Revenue
- $220.0M
- Employees
- 1,500
- Founded
- 1999
- Headquarters
- Palo Alto, United States of America
What 14 Arbolus experts think of MetricStream (Mid-Market SaaS Business)
NPS distribution indicates a polarization between promoters and detractors, with scores clustering at both high (8–10) and low (2, 6, 7) values. 53% of respondents indicate positive renewal intent, with 29% uncertain and 18% negative. Implementation stage is mature, with over 80% of users reporting deployments longer than a year. Key quantitative themes include satisfaction among high spenders in finance/tech and weaker sentiment among lower spend or non-financial users.Overall Customer Sentiment: Neutral
Who reviewed MetricStream (Mid-Market SaaS Business)
- C-Suite 50% (7)
- Director 50% (7)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 14 scored reviews- Promoters 7
- Passives 4
- Detractors 3
Cumulative NPS by month
-1 over 3 months- Apr 9
- May 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 40% 5 answers
- 67% 3 answers
- 9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
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