mPulse
mPulse is a technology company that provides mobile communication and engagement solutions, enabling businesses to send SMS and other mobile messages for customer notifications, reminders, and marketing campaigns. Its platform is used by organizations to automate and manage large-scale messaging workflows and integrate mobile communications into existing systems. The company generates revenue through subscription-based software and messaging fees.
- Communications & Meetings
- API Management & Integration
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2006
- Headquarters
- Santa Barbara, United States of America
What 11 Arbolus experts think of mPulse
NPS scores cluster in the 7–9 range, with a mean trending toward moderately strong satisfaction. Renewal intent is positive for the majority of high spenders, with a small segment indicating uncertainty, particularly in mid-to-high spend brackets. Stickiness analysis reveals that most customers are either in multi-year deployment stages or recent implementations, with a smaller proportion in pilot phases. The quantitative data suggests generally satisfied clients, though some larger accounts are evaluating continued commitment.Overall Customer Sentiment: Positive
Who reviewed mPulse
- C-Suite 91% (10)
- Director 9% (1)
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Sentiment
18 Net Promoter Score, from 11 scored reviews- Promoters 2
- Passives 9
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Jan 7
- Apr 7
- May 7
- Jul 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 18 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 7.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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