NP Digital
NP Digital is a digital marketing agency that provides performance marketing services including SEO, paid media, content marketing, and conversion optimization to mid-market and enterprise clients. The company generates revenue through retainer-based and project-based agency services, as well as training and consulting offerings. It serves clients globally across a range of industries, focusing on measurable growth in online traffic and revenue.
- Digital & Marketing Agency Services
- SEO & Content Marketing
- Marketing Analytics & Attribution
- Revenue
- $120.0M
- Employees
- 900
- Founded
- 2017
- Headquarters
- San Diego, United States of America
What 16 Arbolus experts think of NP Digital
NPS scores are clustered in the 5-9 range, with a notable presence of both moderate advocates and some detractors, averaging toward a favorable but not overwhelmingly enthusiastic stance. 60% of respondents express positive renewal intent, while others remain unsure, especially in mid-spend categories and among Influencer roles. Most customers are either in long-term adoption or advanced implementation stages, signaling good stickiness, but concerns for areas of improvement persist. Key feedback themes highlight strategic value, ROI, team expertise, and the importance of ongoing innovation for maintaining satisfaction.Overall Customer Sentiment: Positive
Who reviewed NP Digital
- C-Suite 31% (5)
- Director 50% (8)
- Manager 19% (3)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about NP Digital.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-25 Net Promoter Score, from 16 scored reviews- Promoters 2
- Passives 8
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Aug 7
- Feb 7
- Mar 7
- Apr 7
- May 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -6 across 2 companies.
Praised
- Omni-Channel & Creative Expertise
- Consistent ROI and Value for Money
- Strategic Value Delivery
- AI Algorithm Enhancement
Criticised
- AI or Competitive Innovation Replacing Value
- Switch Linked to Performance Gaps
- Client Churn if Value Plateau Occurs
- Conditional Retention on AI Algorithm Evolution
What customers say
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 33% 3 answers
- 50% 8 answers
- 50% 2 answers
- 7.8/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
Top alternatives
Most weighed by NP Digital customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use NP Digital
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