Omnisend
Omnisend is an ecommerce-focused marketing automation platform that helps online retailers run and optimize email, SMS, and omnichannel campaigns. The software integrates with major ecommerce platforms to centralize customer data, segment audiences, and automate lifecycle messaging such as cart recovery, post-purchase flows, and promotions. The company generates revenue through subscription plans based on contact volumes and messaging usage.
- Marketing Automation
- Email Marketing
- Customer Data Platform
- Revenue
- $35.0M
- Employees
- 260
- Founded
- 2014
- Headquarters
- Vilnius, Lithuania
What 10 Arbolus experts think of Omnisend
NPS scores are strongly positive, with 2 Promoters (10), 2 high NPS (9), and no low NPS among Influencers. Renewal intent is high (over 60% express intent to renew), with another 30% unsure and none reporting negative intent. Stickiness is demonstrated by 63% in the 'MoreThan1Year' implementation stage, indicating deep adoption and platform reliance.Overall Customer Sentiment: Positive
Who reviewed Omnisend
- C-Suite 70% (7)
- Director 10% (1)
- Manager 20% (2)
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Feb 9
- Jun 9
- Jul 9
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 40% 5 answers
- 9.5/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
Top alternatives
Most weighed by Omnisend customers
More in Marketing & Advertising and Customer Support
Other companies in both categories with a customer report.
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