Arbolus Intelligence

National Library of Medicine (NLM)

nlm.nih.gov · Bethesda, United States of America

The National Library of Medicine is a U.S. federal biomedical library and research organization that collects, organizes, and provides access to medical and life sciences information for clinicians, researchers, policymakers, and the public. It operates databases such as PubMed and clinicaltrials.gov, funds and conducts biomedical informatics and data science research, and offers information services rather than commercial products. Its activities are funded by the U.S. government rather than through traditional revenue-generating operations.

Listed in
Revenue
$450.0M
Employees
1,800
Founded
1836
Headquarters
Bethesda, United States of America

What 7 Arbolus experts think of National Library of Medicine (NLM)

NLM demonstrates high NPS, with scores of 8–10 from most respondents and only one score at 5 during offboarding, indicating a predominantly positive perception. Renewal intent is strong among influencers and users with >1 year adoption. Advanced stickiness is observed, with most users evidencing sustained engagement. Experts highlight strengths in breadth, free access, and credibility, while noting relevance and searching speed as areas for improvement.Overall Customer Sentiment: Positive

Who reviewed National Library of Medicine (NLM)

Total customers 7 6 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 43% (3)
  • Director 43% (3)
  • Manager 14% (1)
Other Generalist Manager NPS 5 Submitted Sep 2026
Not specified Director NPS 8 Submitted Jul 2026
Operations Leader C-Suite NPS 9 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about National Library of Medicine (NLM).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

28 Net Promoter Score, from 7 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 1

Cumulative NPS by month

-1 over 3 months
  • Jul 9
  • Sep 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.

Praised

  • Workflow Efficiency
  • AI-Powered Search and Summarization
  • Comprehensive AI Integration
  • Supports Evidence-Based Decisions

Criticised

  • Relevance and Filtering Gaps
  • Time-Consuming Literature Search
  • Limited Summarization Features
  • AI-Driven Competitor Solutions

What customers say

Supports Evidence-Based Decisions
“Using NLM helps me conduct quick literature reviews and make better-supported scientific decisions with less time searching across sources.”
Free and Easy Access
“The biggest advantage is free access to PubMed and useful search and filtering options for primary research.”
Breadth and Credibility of Content
“I rely on NLM for its breadth of publications and credibility as a dependable source for biomedical research.”

Renewal intent

Plan to renew 100%
  • Will renew 3
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Director 100% 1 answer
  • 8.7/10 Average score from customers who will renew

Report

Customer Report - Oct 2026 Oct 2026 7 + 1

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