Nexant
Resource Innovations (formerly Nexant) is an energy efficiency and demand-side management services firm that designs and implements utility programs, customer engagement initiatives, and grid modernization solutions for electric and gas utilities and large energy users. The company combines program design, implementation services, and supporting software and analytics to help clients reduce energy consumption, meet regulatory requirements, and improve customer outcomes. It generates revenue through professional services contracts and long-term program management agreements with utilities, government agencies, and commercial customers.
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1998
- Headquarters
- San Francisco, United States of America
What 13 Arbolus experts think of Nexant
NPS scores range from 5 to 10, with most experts providing scores between 6 and 9, indicating a neutral to somewhat positive sentiment. Renewal intent is overwhelmingly 'Not Sure' across both user and influencer roles, regardless of spend or industry, suggesting indecisiveness about the product's long-term value. Stickiness is indicated by a majority in the MoreThan1Year implementation stage, though no clear positive or negative sentiment emerges on continued engagement. The main theme is uncertainty regarding future commitment despite moderate user satisfaction.Overall Customer Sentiment: Neutral
Who reviewed Nexant
- C-Suite 69% (9)
- Director 31% (4)
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Sentiment
7 Net Promoter Score, from 13 scored reviews- Promoters 5
- Passives 4
- Detractors 4
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 22%Plan to renew, by seniority
- 29% 7 answers
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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