NHS
The National Health Service (NHS) is the publicly funded healthcare system for England, providing a comprehensive range of medical, hospital, primary care, mental health, and community health services to residents, free at the point of use. It is funded primarily through general taxation and national insurance contributions and commissions services from a mix of public, private, and third-sector providers. NHS England oversees planning, budgeting, and performance for the health system and works with regional and local organizations to deliver care.
- Revenue
- $190.0B
- Employees
- 1,400,000
- Founded
- 1948
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of NHS
NPS scores are distributed as: 40% Promoters (NPS 9-10), 40% Passives (NPS 6-8), and 20% Detractors (NPS ≤6). The Promoters are concentrated among healthcare users with >1 year adoption, indicating satisfaction with NHS solutions. Stickiness is high, with 83% reporting implementation of more than 1 year. One high-value customer has NotSure for stickiness and renewal. Renewal intent is unavailable or undefined for most, limiting forward visibility.Overall Customer Sentiment: Positive
Who reviewed NHS
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 1
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 9
- Jun 8
- Jul 9
- Aug 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 6/10 Average score from undecided customers
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