NSF International
NSF International is a global public health and safety organization that develops standards, tests, inspects, audits, and certifies products, systems, and facilities for industries such as food, water, health sciences, and consumer goods. It serves manufacturers, retailers, and regulators by providing independent conformity assessment, consulting, and training services to help them meet regulatory and quality requirements. The organization generates revenue through certification programs, laboratory testing, auditing, and advisory services delivered worldwide.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,800
- Founded
- 1944
- Headquarters
- Ann Arbor, United States of America
What 26 Arbolus experts think of NSF International
NPS scores are concentrated in the 8–10 range, with multiple customers giving scores of 9 or 10 and one outlier at 5. Renewal intent leans positive with affirmation from the only Influencer providing a response. Stickiness is strong: over 60% of respondents report more than one year of implementation. The main sentiment driver is reliable compliance support. Overall Customer Sentiment: Positive
Who reviewed NSF International
- C-Suite 69% (18)
- Director 23% (6)
- Manager 8% (2)
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Sentiment
53 Net Promoter Score, from 26 scored reviews- Promoters 15
- Passives 10
- Detractors 1
Cumulative NPS by month
+1 over 5 months- Jan 8
- May 8
- Aug 8
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 39 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 8.7/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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