Omada Health
Omada Health is a digital health company that delivers virtual, coach-led programs to help individuals prevent and manage chronic conditions such as diabetes, hypertension, and obesity. It partners with employers, health plans, and health systems to provide app-based behavior change programs that combine connected devices, human coaching, and educational content. The company generates revenue through value-based and per-member contracts with payers and enterprise customers.
- Patient Engagement & Telehealth
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2011
- Headquarters
- San Francisco, United States of America
What 13 Arbolus experts think of Omada Health
NPS scores are distributed with 33% rating 9-10, 25% rating 7-8, and 33% rating 4-6, indicating a moderate promoter base but a meaningful detractor proportion. Renewal intent is mixed: 33% yes, 25% no, 42% not sure, suggesting churn risk and uncertainty among sizeable accounts. Most customers are in the MoreThan1Year implementation stage, signaling mature adoption but also increased scrutiny. Key themes include value realization among high NPS scorers and renewal hesitancy related to perceived value and integration.Overall Customer Sentiment: Neutral
Who reviewed Omada Health
- C-Suite 62% (8)
- Director 31% (4)
- Manager 8% (1)
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Sentiment
0 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 5
- Detractors 4
Cumulative NPS by month
+0 over 3 months- Mar 7
- Jun 8
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 27%Plan to renew, by seniority
- 17% 6 answers
- 50% 4 answers
- 0% 1 answer
- 9.7/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
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