OPEN Health
OPEN Health is a global medical communications and market access services company that supports pharmaceutical, biotech, and life sciences organizations with evidence generation, health economics and outcomes research, medical affairs, and patient engagement programs. It provides strategic consulting and outsourced services to help clients demonstrate the value, safety, and effectiveness of therapies to regulators, payers, providers, and patients. The company generates revenue through project-based and retainer-based professional services engagements across its specialist practices.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2011
- Headquarters
- United Kingdom
What 25 Arbolus experts think of OPEN Health
NPS scores are largely positive, averaging around 8/10, with 25% promoters (NPS 9-10) and most others being passives (NPS 7-8). Only a single detractor was observed. Renewal intent, where available, shows uncertainty—67% of high-spend Influencers responded "Not Sure", despite significant adoption. The majority of customers are in the More Than 1 Year implementation stage, indicating strong stickiness, but a lack of firm renewal commitments signals a need to address value realization and retention risk.Overall Customer Sentiment: Positive
Who reviewed OPEN Health
- C-Suite 72% (18)
- Director 28% (7)
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Sentiment
16 Net Promoter Score, from 25 scored reviews- Promoters 7
- Passives 15
- Detractors 3
Cumulative NPS by month
+0 over 4 months- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 27%Plan to renew, by seniority
- 33% 9 answers
- 0% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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