Opera
Opera is an Italian management and technology consulting firm that supports companies with digital transformation, ERP and business application implementations, and process optimization projects. It provides advisory, systems integration, and ongoing support services primarily to mid-sized and large enterprises across sectors such as manufacturing, services, and utilities. The company generates revenue through consulting engagements, implementation projects, and managed support services.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $9.0M
- Employees
- 80
- Founded
- 2010
- Headquarters
- Milan, Italy
What 27 Arbolus experts think of Opera
NPS scores are predominantly high, with 80% of experts rating Opera a 9 or 10, reflecting strong satisfaction with convenience, reliability, and productivity. Most Influencers and Users indicate renewed intent and continued use, especially in companies where Opera plays a pivotal daily operational role. Implementation stages vary, but the majority have more than one year’s experience, suggesting maturity. Key expert themes highlight reliability, integrated features, and workflow support, while possible gaps are related to compatibility and occasional performance issues.Overall Customer Sentiment: Positive
Who reviewed Opera
- C-Suite 65% (18)
- Director 20% (5)
- Manager 15% (4)
Employer names and spend open in the full report, along with the other 24 customers.
Everything 27 customers told us about Opera.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
62 Net Promoter Score, from 27 scored reviews- Promoters 18
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 9
- Mar 9
- May 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 30 across 7 companies.
Praised
- Convenience and Flexibility
- Integrated Productivity Features
- Efficient Browsing and Research
- AI-Powered Productivity
Criticised
- Compatibility Gaps
- Ecosystem Limitations
- Potential Performance Issues
- Rising AI Features Elsewhere
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 89% 9 answers
- 50% 4 answers
- 100% 2 answers
- 33% 3 answers
- 9.1/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
Top alternatives
Most weighed by Opera customers
Report
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For people who use Opera
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