Omdia

omdia.tech.informa.com · Londonderry County Borough, United Kingdom

Omdia is a technology research and advisory firm that provides market intelligence, data, and consulting services across telecommunications, media, and technology sectors. It serves enterprises, service providers, and investors with subscription research, custom consulting, and data products to support strategy, product, and investment decisions. Omdia operates as part of Informa Tech, monetizing through research subscriptions, advisory engagements, and industry reports and events.

  • Business Intelligence & Dashboards
  • Data Integration & ETL
Revenue
$150.0M
Employees
700
Founded
2020
Headquarters
Londonderry County Borough, United Kingdom

What 28 Arbolus experts think of Omdia

Across 28 NPS responses, scores are mostly favorable: 9 Promoters (32.1%), 17 Passives (60.7%) and 2 Detractors (7.1%), resulting in an NPS of 25. Renewal data is available for 16 respondents: 11 Yes (68.8%) and 5 Not Sure (31.3%). Implementation data shows 17 MoreThan1Year (60.7%), 7 LessThan1Year (25.0%), 2 OffBoarding (7.1%), 1 Pilot (3.6%) and 1 NotSure (3.6%). Qualitative feedback praises credible, specialized research, benchmarks and analyst access; concerns include clumsy exports and queries, uneven regional coverage, complexity for nontechnical users, and the risk that AI commoditizes summaries. The quantitative and qualitative signals are broadly positive but renewal uncertainty and workflow gaps temper the outlook.Overall Customer Sentiment: Positive

Who reviewed Omdia

Total customers 28 28 current · 0 former
Reviews growth +23 in six months
Seniority of respondents
  • C-Suite 52% (15)
  • Director 41% (11)
  • Manager 7% (2)
Executive C-Suite NPS 8 Will renew
Operations Leader Director NPS 7 Will renew
Revenue Leader Director NPS 9 Undecided

Employer names and spend open in the full report, along with the other 25 customers.

Everything 28 customers told us about Omdia.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

25 Net Promoter Score, from 28 scored reviews
  • Promoters 9
  • Passives 17
  • Detractors 2

Cumulative NPS by month

-1 over 6 months
  • Apr 9
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 21 across 3 companies.

Praised

  • Expand outcomes-led advisory
  • Improve data access and workflow integration
  • Make research value distinct from generic AI
  • Credible data for client-facing work

Criticised

  • AI substitution and brand perception
  • AI-enabled vendor research
  • Price, licensing and specialist alternatives
  • Complexity and fragmented experience

What customers say

Credible data for client-facing work
“I rely on the data because I can explain its methodology and defend the figures in client or internal discussions. The coverage extends across adjacent technology segments, and the update cadence and analyst access help me address questions that a static report may not resolve. The license also lets me reuse figures in client-facing documents, which is important to my workflow. These strengths make the subscription useful when several colleagues regularly need reliable market numbers.”
Research and advisory support for decisions
“I use the platform’s research, analyst access and benchmarking to inform strategic sourcing, supplier evaluation and technology investment decisions. The evidence helps me compare market conditions and supplier options rather than relying only on vendor-provided information. It can also improve negotiation preparation and category planning. For a large procurement portfolio, the subscription is valuable when the insights are actionable and contribute to better sourcing outcomes, risk assessment or investment choices.”
Specialized, granular technology research
“I value the platform’s detailed hardware and component tracking, including teardown and cost data, because it provides a level of specificity that broad enterprise research does not offer. Its semiconductor and supply-chain information supports product planning, and its telecom research adds depth in areas such as network virtualization and the sector’s technology transition. That combination makes the service useful when teams need more than high-level market commentary and need evidence tied to particular technologies and components.”

Renewal intent

Plan to renew 69%
  • Will renew 11
  • Undecided 5
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 8 answers
  • Director 83% 6 answers
  • Manager 100% 2 answers
  • 8.1/10 Average score from customers who will renew
  • 8.4/10 Average score from undecided customers

Top alternatives

Most weighed by Omdia customers

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