Omdia
Omdia is a technology research and advisory firm that provides market intelligence, data, and consulting services across telecommunications, media, and technology sectors. It serves enterprises, service providers, and investors with subscription research, custom consulting, and data products to support strategy, product, and investment decisions. Omdia operates as part of Informa Tech, monetizing through research subscriptions, advisory engagements, and industry reports and events.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $150.0M
- Employees
- 700
- Founded
- 2020
- Headquarters
- Londonderry County Borough, United Kingdom
What 28 Arbolus experts think of Omdia
Across 28 NPS responses, scores are mostly favorable: 9 Promoters (32.1%), 17 Passives (60.7%) and 2 Detractors (7.1%), resulting in an NPS of 25. Renewal data is available for 16 respondents: 11 Yes (68.8%) and 5 Not Sure (31.3%). Implementation data shows 17 MoreThan1Year (60.7%), 7 LessThan1Year (25.0%), 2 OffBoarding (7.1%), 1 Pilot (3.6%) and 1 NotSure (3.6%). Qualitative feedback praises credible, specialized research, benchmarks and analyst access; concerns include clumsy exports and queries, uneven regional coverage, complexity for nontechnical users, and the risk that AI commoditizes summaries. The quantitative and qualitative signals are broadly positive but renewal uncertainty and workflow gaps temper the outlook.Overall Customer Sentiment: Positive
Who reviewed Omdia
- C-Suite 52% (15)
- Director 41% (11)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about Omdia.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 28 scored reviews- Promoters 9
- Passives 17
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 21 across 3 companies.
Praised
- Expand outcomes-led advisory
- Improve data access and workflow integration
- Make research value distinct from generic AI
- Credible data for client-facing work
Criticised
- AI substitution and brand perception
- AI-enabled vendor research
- Price, licensing and specialist alternatives
- Complexity and fragmented experience
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 50% 8 answers
- 83% 6 answers
- 100% 2 answers
- 8.1/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
Top alternatives
Most weighed by Omdia customersReport
For people who use Omdia
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